Managed service providers (MSPs) nowadays confront several problems that might be tough to overcome. MSPs find it more challenging to supply excellent services sensibly due to security concerns, regulatory obligations, and a shortage of experienced IT professionals.
Cybersecurity
The most important problem plaguing MSPs today is unquestionably cybersecurity. According to ConnectWise, 39% of ransomware attacks targeted service providers alone in 2021, with 12% targeting the healthcare business and 9% targeting manufacturers. These estimates are only projected to rise as cybercriminals’ techniques get more sophisticated and technology advances with them.
In response to this growing threat landscape, many MSPs have yet to find a choice but to outsource their security needs by turning to third-party managed security service providers or other solution vendors for assistance with their infrastructure protection efforts. However, due to the current financial climate, this often comes at an additional cost that has been seen as prohibitively expensive by businesses across all industries.
Compliance Standards
Additionally, another problem that many modern-day Managed Service Providers confront is satisfying client expectations, especially when following government requirements such as HIPAA, PCI DSS, and GDPR, among others. This places further pressure on already overburdened resources, particularly when the MSP in issue is required to fulfill more than ten unique compliance standards for each of its customers.
Lack of Skilled IT Workers
Moreover, skilled IT workers are scarce, and many MSPs need help to locate adequate employees to satisfy expanding client needs. This adds gasoline to an already raging fire since bigger firms may now offer remote working options across many areas, making it harder for local suppliers to retain competent workers who can help them provide excellent services.
Education & Training
Thankfully, contemporary Managed Service Providers may begin reducing these challenges by investing in staff education and training efforts that concentrate on system administration, soft skills, and personal productivity. This helps workers succeed by preparing them to cope with day-to-day operations inside client infrastructures or reacting positively to future cyber security events, among other things. Additionally, companies may desire to explore additional resource choices such as internships/student hiring when available or even generate standardized pictures to avoid spending extra time debugging user mistakes while striving to conform to constantly changing compliance rules.
Integration of a Predefined Technological Stack
Lastly, one potential alternative is integrating a predefined technological stack into their current infrastructure architecture, streamlining procedures, and enabling easier transitions between diverse systems/environments as needed. Using systems that allow integration of third-party components and automation features ensures that everything works like clockwork, giving technicians greater uptime for other activities (such as customer support/retention efforts). Overall, overcoming these obstacles is critical if Managed Service Providers are to remain afloat – particularly during times of economic uncertainty!
