According to an outage monitoring website, T-Mobile consumers throughout the United States experienced massive network failures on 14/2/2023 Monday night, leaving them unable to make calls, send messages, or access the internet.
The cellular provider is trying to restore service in impacted locations, including major cities such as Chicago, Los Angeles, Las Vegas, Phoenix, New York, and Seattle, which it claims runs near-normal levels.
T-Mobile did not say how many customers were impacted. Still, data from DownDetector, an outage tracker that depends on user-submitted data to produce service reports, showed that at the height of the outage on Monday at 10 p.m. Eastern time, consumers logged more than 83,000 complaints. By midnight, the number had dropped to about 9,000.
Users from Arizona, California, Colorado, Florida, Hawaii, Kansas, Nebraska, North Carolina, Oklahoma, Texas, and Washington posted comments on DownDetector.
Users reported the outages on Twitter, stating their phones looked to be in “SOS mode” during the outages, meaning they couldn’t connect to the network but could make emergency calls.
T-Mobile did not immediately specify the reason or scope of the outage. Still, company executives tweeted that the carrier was working to resolve the issues.
Our teams are rapidly addressing a 3rd party fiber interruption issue that has intermittently impacted some voice, messaging and data services in several areas. The situation is improving and we hope to have a full resolution very soon. We apologize for any disruption caused.
— Neville (@NevilleRay) February 14, 2023
“Our teams are rapidly addressing a 3rd party fiber interruption issue that has intermittently impacted some voice, messaging and data services in several areas. The situation is improving and we hope to have a full resolution very soon. We apologize for any disruption caused.,” tweeted T-Mobile President of Technology Neville Ray.
Cellphone companies such as Verizon Wireless and T-Mobile reported minor outages Monday night. At the height of the disruptions, Verizon received over 2,000 unresolved event reports, while AT&T got over 1,200.
T-Mobile, AT&T, and Verizon representatives were not immediately available for comment.
Later, Neville Ray sent out a tweet to reassure users. “We have seen significant improvement and are operating at near normal levels. Our teams continue to monitor and we greatly appreciate everyone’s patience. We apologize for any impacts this issue may have had for our customers.”
